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캐나다에서 운송업체 선정시 주의사항!

2018/01/02

 

출처 https://www.ic.gc.ca/eic/site/oca-bc.nsf/eng/ca02029.html

 

캐나다에서 운송업체 선정 전 고려해 봐야 할 사항들에 대한 이야기를 해 놓은 정부 사이트 입니다.

 

혹시나 있을 피해를 최소화 하기 위해서는 일단 믿을만한 업체를 선택해야 하는데, 그 중에서도 대다수의 한국분들이 모르시는 부분인데요, 업체의 WCB(Workers' Compensation Board)-한국으로 치자면 산재보험- 가입 유무를 확인하는 것이 아주 중요하다고 합니다.

 

그 이유는!! 혹시라도 이사도중 업체 직원이 부상을 입거나 하는 일이 발생 하였을때 고객이 선정한 이사업체가 산재보험 미가입 업체일 경우, 그 피해보상은 고스란히 고객이 해야 할 수 있기 때문입니다.

 

그리고 견적을 전화로만 하는 업체는 피해야 하며, 추후 혹시모를 비용에 관한 분쟁이 일어나지 않도록 최대한 상세한 사항을 업체에게 알려줘야 합니다. 어디에서 어디로 이동하는지, 엘리베이터 이용 여부와, 지나치게 무거운 짐(예를들어 피아노나 돌침대 등등)이 있는지, 작업환경이 열악한지 등등의 여부에 대하여 견적을 볼 때 상세히 의논하여야 합니다. 실례로 이사 당일날 터무니없이 이사비용을 더 청구하는 악덕업체들도 있으니, 너무 낮은가격의 업체는 한번쯤 의심해 보고 reputation이 좋은 업체를 선정해야 한다고 합니다.

 

또 당연한 사항이지만, 고객의 짐을 직접 포장하고 운반하는 직원들의 신용또한 중요한데요, 일하는 직원들이 자주 바뀌는 일용직인지, full-time인지도 운송업체 선정 전 고려해 봐야 할 사항입니다.

 

그 외에도 운송업체가 창고를 직접 보유하고 있는지, 이사에 맞는 운송장비를 직접 보유하고 있는지 여부등에 대해서도 잘 따져보아야 한다고 합니다.

 

한인 운송업체 뿐만아니라 캐내디언, 중국업체등으로부터의 피해사례들이 아주 많습니다.

캐나다에서 이사및 이주를 계획하고 계시다면 들어가셔서 꼭 읽어보시길 바랍니다.

 

 

 

 

럭키운송은 캐나다 운송업체 가이드라인을 준수하며, 고객의 입장에서 함께 고민하겠습니다.

감사합니다.

 

The Consumer Checklist for Choosing a Moving Company

The Consumer Checklist for Choosing a Moving Company (hereafter the "Consumer Checklist") and the associated Good Practice Guidelines for Canadian Movers were prepared by a multi-stakeholderworking group consisting of government, business, and consumer group representatives and academics, under the leadership of the Office of Consumer Affairs, Industry Canada.

The Good Practice Guidelines for Canadian Movers and the Consumer Checklist were developed to complement legal protections already in place. It is hoped that the existence of the guidelines and the checklist will assist movers in identifying and adhering to high standards and will aid consumers in selecting reputable, ethical and professional movers. The guidelines can also be used as part of moving industry certification programs.

Follow this checklist to help reduce the chance of this sort of problem happening to you.

 

When Mr. R moved from Vancouver to Toronto, he contacted three major moving companies for estimates before choosing a mover and, as added protection, he bought extra insurance from the mover. The movers alone cost about $10 000.

When his belongings arrived, several rare, framed prints valued at about $50 000 were missing, so he immediately contacted the moving company's head office.

Not only did the company accuse him of making a bogus insurance claim, because none of the packers recalled seeing the missing prints, but also added that it couldn't be held accountable for the actions of the packers because they were independently contracted casual labourers and not full-time company employees.

 

Start with these questions
  • Does the company know about and agree to abide by the terms of the Good Practice Guidelines for Canadian Movers? Does the company provide you with a pamphlet that outlines customer and mover rights and responsibilities, as well as written material regarding mover liability for loss or damage, optional programs available, limitations on liability and additional costs associated with each level of liability?

  • Is the company insured? Ask them to provide you with the insurance company's name and policy number.

  • Does the company have their own equipment, or will a sub-contractor or another company be providing the service? Which company? What is their record like? Get references.

  • Who will be providing services at the end of the move, such as unpacking, claims settlement, and storage? Is it the same as the original company, an affiliated van line, or someone else?

  • If your belongings will be left overnight in a moving van, will the van be kept in a secure facility? Be sure to use a company that uses vehicles designed for household goods moving and storage.

  • Whose storage facilities will be used – the company's or a third party's? It's a good idea to visit and check out the company's offices, storage facilities and vehicles before you move.

  • Does the mover have a Workers' Compensation Board certificate? If not, you may end up paying for any employee injuries during the move.

 

 

 

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